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Privacy Policy

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Last updated: 24 August 2026

Chinese Medicine in Classics respects the privacy of patients, prospective patients and website visitors. This policy explains how we collect, hold, use and disclose personal information, including health information.

Information we collect

Depending on how you interact with us, we may collect:

  • your name, date of birth and contact details;
  • appointment, referral and billing information;
  • health information relevant to enquiries, consultations and treatment;
  • communications you send to us by phone, email, website form or online booking;
  • information needed to respond to feedback, requests or complaints; and
  • technical website information such as device, browser, IP address, pages viewed and cookie data.

Health information is sensitive information. We collect it with consent or where collection is otherwise permitted or required by law.

How we collect information

We usually collect information directly from you when you contact the clinic, make or attend an appointment, complete a form, use online booking, subscribe to updates or communicate with a practitioner. Where appropriate and authorised, information may also be received from a parent, guardian, carer, referring practitioner or another health service provider.

You may contact us without identifying yourself where this is lawful and practical. We may need identifying and health information to provide clinical services safely and maintain appropriate records.

How we use information

We may use personal information to:

  • respond to enquiries and manage appointments;
  • provide Chinese medicine consultations and other clinic services;
  • maintain clinical and administrative records;
  • process payments and manage accounts;
  • communicate about care, appointments and clinic operations;
  • improve website functionality, security and service quality;
  • meet professional, insurance, legal and regulatory obligations; and
  • investigate and respond to access, correction or privacy requests.

We do not sell personal information. Health information is not used for direct marketing unless you have specifically agreed. You may withdraw marketing consent or unsubscribe at any time.

When information may be disclosed

We may disclose information where reasonably necessary to:

  • practitioners and staff involved in your care or clinic administration;
  • another health service provider with your consent or as otherwise authorised by law;
  • service providers supporting hosting, email, online booking, analytics, communications, video consultation, records or business systems;
  • professional advisers, insurers, regulators or authorities; or
  • another person where disclosure is required or authorised by law, or is necessary to address a serious threat to life, health or safety.

Service providers are expected to handle information only for the services they provide and subject to appropriate confidentiality and security requirements.

Overseas service providers

Some technology service providers may store or process information outside Australia. The countries involved can vary according to the provider and its infrastructure. Where required, we take reasonable steps to ensure overseas handling is consistent with applicable Australian privacy requirements. You may contact us for further information about providers relevant to your information.

Storage, security and retention

Information may be held electronically or in physical records. We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No internet or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably needed for clinical, administrative, professional and legal purposes. Information that is no longer required is securely deleted or de-identified where lawful and practical.

Website analytics and cookies

The website may use cookies and analytics tools to operate the site, understand general usage and improve performance. Browser settings can be used to control cookies, although some website functions may be affected.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. If access or correction cannot be provided, we will explain the reason where required by law and tell you how to make a complaint.

Privacy questions and complaints

For a privacy question, access or correction request, or complaint, contact:

Chinese Medicine in Classics
167 Forest Road, Hurstville NSW 2220, Australia
Phone: (02) 8065 9839
Email: cmedinclassicsau@gmail.com

We will review the matter and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The current version and its last-updated date will be published on this page.